Top 10 Questions to Ask Before Booking a Pet Resort

Jun 4

Leaving your pet in someone else's care is a big decision. Whether you're planning a vacation, handling a work trip, or managing a short-term emergency, selecting the right pet resort is essential to your pet’s well-being. Asking the right questions can help you evaluate whether a facility offers the care, safety, and structure your pet needs.

Here are the top 10 questions to ask before booking a pet resort, based on expert advice and industry standards.

1. What Are Your Health and Vaccination Requirements?

Your first question should focus on health and safety. Ask the facility about its pet health and vaccination policies. Most reputable resorts require proof of up-to-date vaccinations, including rabies, distemper, and bordetella (kennel cough).

Strict vaccination policies protect your pet and others from illness. A facility that doesn't ask for these records may not prioritize safety. It’s also wise to ask how they handle flea, tick, and parasite prevention.

2. How Are Pets Supervised Throughout the Day?

Understanding pet supervision and safety is essential. Ask how many staff members are on duty during the day and at night. A good facility will have supervision during both waking hours and sleep time, especially for dogs with anxiety or medical needs.

Also, ask whether the resort maintains a low pet-to-staff ratio. This ensures your pet receives enough attention and care throughout their stay.

3. What Are the Staff’s Qualifications?

Caregivers play a direct role in your pet’s comfort and behavior. Ask about staff training and qualifications. Are team members trained in animal first aid? Do they have experience with behavior management or special-needs pets?

Choosing the right pet care provider means finding a team that understands how to handle different pet temperaments and situations with professionalism.

4. What Does the Daily Routine Look Like?

A consistent schedule helps pets feel secure. Ask for a breakdown of the resort’s daily pet care routines, including feeding times, rest periods, potty breaks, and enrichment activities.

Structured care helps prevent anxiety and promotes healthy habits. Look for a balance of rest and play, especially if your pet is used to regular routines at home.

5. What Enrichment or Socialization Opportunities Do You Offer?

Social pets benefit from safe interaction. Ask if the facility provides pet socialization options like group play sessions or one-on-one time with staff. It’s also helpful to learn how pets are grouped and supervised during these activities.

For animals that prefer independence, ask whether solo enrichment offerings like puzzle toys or walks are available. Tailoring play to your pet’s needs ensures they stay engaged and relaxed.

6. What Is Your Procedure for Emergencies?

Emergencies can happen, and it’s important to know how they’ll be handled. Ask about the resort’s emergency procedures for pets. Do they have a vet on call? Is there a hospital nearby? Are staff trained to respond to sudden health concerns?

A facility should have clear protocols and communicate with you immediately if an issue arises. Emergency preparedness is a mark of responsible care.

7. What Is Your Policy on Feeding and Medications?

Many pets have specific feeding schedules or need medication. Ask if you can bring your pet’s regular food, and how meals are stored and served. Also, confirm whether staff are trained to administer pills or injections.

Clear food and medication policies show the facility’s ability to offer consistent and personalized care, especially for pets with dietary restrictions or medical needs.

8. Can You Accommodate Special Needs or Senior Pets?

If your pet has anxiety, limited mobility, or medical conditions, ask how the facility supports those needs. Find out if they offer accommodations for special needs pets, such as soft bedding, non-slip flooring, extra bathroom breaks, or quiet rooms.

Not all resorts are equipped for senior or differently-abled pets, so it’s important to confirm these services in advance.

9. How Do You Handle Cleanliness and Sanitation?

A clean environment reduces stress and prevents illness. Ask about the resort’s cleanliness and sanitation standards. How often are pet suites cleaned? What products are used? How is waste handled?

A clean space is also a comfortable one. Touring the facility can give you a clear sense of whether the cleanliness meets your expectations.

10. What Are Your Check-In, Pick-Up, and Communication Procedures?

Before booking, clarify check-in and pick-up protocols. Ask about drop-off windows, paperwork, and what to bring (like bedding, food, or toys).

You’ll also want to know how the facility stays in touch. Is there a system for daily updates, photos, or text messages? Good communication during your pet’s stay ensures peace of mind and helps you monitor your pet’s well-being from a distance.

Bonus Tip: Schedule a Tour

Many of these questions are best answered in person. Touring the facility allows you to see the environment, observe staff behavior, and assess how pets are treated.

A pet resort checklist during your visit may include:

Are pets calm and well-supervised?
Is the space clean and secure?
Do the staff seem knowledgeable and caring?
Are sleeping quarters appropriate for your pet’s size and needs?

If a tour isn’t available, ask if the resort offers a trial day or evaluation process so your pet can become familiar with the environment in advance.

Final Thoughts

Booking a pet resort stay involves more than choosing the nearest location or lowest price. It's about making sure your pet receives consistent care, structure, and attention while you're away.

By asking the right questions—about staff qualifications, safety, routines, and enrichment—you set the stage for a successful experience for both you and your pet. Facilities that welcome these questions are more likely to be transparent, professional, and committed to high standards.

Get more insight on what to ask by checking out choosing the right pet resort, which offers additional details to guide your decision-making process.

Taking time to ask these questions now will help you feel more confident, knowing your pet is in good hands when you’re apart.